FAQs

• At some point after you open your checking account, you will likely need to know your routing and account numbers. Whether setting up direct deposit with your employer or enrolling in automatic bill pay, you will need to know your routing number and account number. Don’t worry, both of these are easy to locate.
• If you have checks for your account, you can find both of these numbers on the bottom of the check. The first nine digits on the bottom left are the routing number the next set of numbers following the routing number is your account number.
• If you are still having difficulty finding the information you need, please visit a branch location or call us at 641.664.BANK.

• It is important that we maintain an up-to-date phone number and address for each accountholder in case we need to send notifications for changes to accounts, fraud alerts, or other valuable information.
• Please visit a branch location or call us at 641.664.BANK to have your address changed today.

• All branch locations are closed or have modified hours for federal holidays including:
  • New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• If you ever question if we are open, be sure to check this website, as branch closure alerts are posted at the top of the homepage and on our Facebook page.

If you call us during business hours the average wait time for a customer service representative is just 10 seconds!

We understand it can be frustrating when technology does not cooperate. Below are the most common issues for mobile banking trouble:

          - Your password needs reset. For your safety, online banking passwords are only valid for one year. After one year you will need to login via a computer to reset your password. 

          - You mistyped your password three times. Due to security reasons, accounts auto-lock after three failed login attempts. Please contact customer service at 641.664.BANK to have your password reset.