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FAQ

Frequently Asked Questions (FAQs)

 

 

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Q:           What should I do when I am locked out of Internet Banking?

A:            Please contact us at (641)664-2006, and ask for our Computer Operations Department.

 

Q:           Are there limits on my debit card?

A:            Yes. Please contact our Customer Service Department at (641)664-2006, and we will be happy to review those limits with you.

 

Q:           How do I sign up for E-Statements?

A:            You can sign up by calling our Customer Service Department at (641)664-2006 or by coming into the bank. You are required to have an email address and be enrolled for Internet Banking. Once you are set up on E-Statements, we will send you an email letting you know when your monthly statement is ready to view. You will then log into Internet Banking to view your statement.

 

Q:           What are your hours?

A:            Bloomfield:         

               Lobby- Monday through Friday 9:00 a.m. until 3:30 p.m.

               Walk-Up and Drive-Up- Monday through Friday 7:30 a.m. until 5:00p.m.; and Saturday from 8:00 a.m. until noon.

              

               Moulton:

               Monday through Friday 

               9:00 a.m.- 11:30 a.m.

               12:30 p.m.- 3:00 p.m.

               Saturday 

               8:00 a.m. until noon. 

              

               Milton:

               Monday, Tuesday, Thursday and Friday

               8:30 a.m. - 11:30 a.m.

               Noon - 3:00 p.m.

               Saturday

               8:00 a.m. - Noon

               Closed on Wednesday

 

Q:           How do I sign up for On-Call Banking?

A:            Simply call (641) 664-2265 (BANK) and press option number “1”. Your initial PIN will be the last four digits of your social security number. You will then be required to change your PIN as instructed. This will allow you to transfer money between your accounts, hear current account balances and hear pending debits and credits to your account.

 

Q:           Who do I report a LOST or STOLEN debit card to?

A:            During Banking hours, please contact our Customer Service Department at (641) 664-2006. After business hours, please contact the number on the back of your card 1-800-472-3272. Please contact us the next business day to let us confirm your card was closed correctly.

 

Q:           Who do I report a LOST or STOLEN credit card to?

A:            During Banking hours, please contact our Customer Service Department at (641) 664-2006. After business hours, please contact the number on the back of your card 1-800-423-7503. Please contact us the next business day to let us confirm your card was closed correctly.

 

Q:           Does Success Bank offer a telephone banking system?

A:             Dialing (641) 664-2265 and choosing option #1 will connect you to Success Bank's On-Call Banking.  Follow the instructions provided to gain access to your account history, make transfers between accounts or make payments on a loan.  Please contact us at (641) 664-2006 if you have any questions or if you are having difficulties getting enrolled.